Terms & Conditions for Returns & Exchanges At BIGBRO,

we are committed to providing high-quality surgical, dental, and veterinary instruments. However, if you receive a defective item, you may return it under the following terms and conditions:

1. Eligibility for Returns

• Defective goods may be returned only if they are unused and in their original condition.
• Before returning any item, you must contact us via email at info@bigbrosurgi.com for return authorisation.
• Returns must be initiated within 14 days from the invoice date. We reserve the right to refuse returns beyond this period.

2. Return & Exchange Procedure

• The customer is responsible for covering all return postage costs.
• A clear reason for the return must be stated when sending back the item.
• If you wish to exchange an item, postage must be paid for both the original delivery and the replacement item.

3. Important Return Conditions

• All returned items must be unused and in their original condition. Postage fees are non-refundable.
• We cannot be held responsible for undelivered or damaged returned goods.

4. Claims for Lost or Damaged Returns

• If returned goods are lost or damaged in transit, any claims must be filed directly with the courier service used for the return shipment.
• BIGBRO will not accept liability for goods that fail to reach us or arrive in a damaged condition.

By purchasing from BIGBRO, you agree to these terms and conditions. If you have any questions, feel free to contact our customer service team at info@bigbrosurgi.com.